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FAQ

May I book an apartment for one night? / What is the minimum period for stay?
The minimum period for staying in an apartment is 3 nights.
What is check-in and check-out time?
Check-in time is 15:00, check-out time is 11:00. We can reach an agreement to change check-in or check-out time to the one convenient for you if there are no other guests before and after your stay.
How does the check-in and check-out procedures take place?
You tell us the time of your arrival, and the manager of Villton arrives at the apartment at the appointed time.
What documents should I have any documents for registration when check-in?
If you book accommodation with Airbnb.com, there is no need to provide documents when you check-in as Airbnb.com verifies guests and hosts. If you book accommodation directly, you have to show ID, passport or driving license.
If I book an apartment on the website, what is the confirmation of the successful booking?
You will be notified by email after you book the apartment. We will also contact you to confirm the reservation.
What method of payment is accepted when booking an apartment?
If you book an apartment through Airbnb.com, you can choose any payment method they offer. When booking an apartment directly we accept prepayment by credit card or bank transfer. The remaining price can be paid in cash in check-in time.
What is the deadline for cancellation or shifting the booking? Is there any penalty for late cancellation?
50% of the price is prepayment which is the guarantee of your accommodation. If the guest cancels the reservation the prepayment is not refundable. Please make sure you are able to trip this date.
However you can have an opportunity to change the dates of the reservation, if apartments will be free in this period. We can also offer you another accommodation in the same complex or other Villton property.
Is it possible to check in the apartment without prior booking?
It's better to inform us in advance. Villton's managers arrive at the appointed time of arrival, the apartments will be closed or booked by other guests without prior approval.
What services are extra paid during the stay in the apartment?
Cleaning, transfer, holiday organization on request.